Returns

 

We stand behind the craftsmanship in our products and we want you to be completely satisfied with your purchase, and therefore we will gladly accept items in their original condition for a full product refund or exchange. The returned item(s) must be received back in our hands (with tracking for confirmation) within 14 calendar days of the date that the package was originally confirmed delivered to the recipient. 

Please understand that all of our products are handmade and therefore some "character imperfections" may be present. We embrace these differences as unique characteristics because that is what makes the item one-of-a-kind.   

The following guidelines apply:

  • All jewellery, sale and discount code items are final.
  • No international returns.
  • All items must be purchased from Untold Treasures and returned in sellable condition (new and unused), including original packaging.
  • The returned item(s) must be confirmed as received back in our hands (with tracking for confirmation) within 14 calendar days of the date that the package was originally confirmed delivered to the recipient
  • Merchandise received after 14 days of delivery will not be accepted, and will be forwarded back to the sender.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For all returns, please email hello@untoldtreasures.co.uk within 7 days of receiving your item to receive shipping address information and a return code.

Pack and seal your box securely.  Please ship your return with a courier who will provide your package with a tracking number to ensure that your package is safely returned.